In general, we are not able to offer a refund for items purchased within an experience.
As a reminder, we will not be able to refund your items once you buy. Select Buy Now if you would like to purchase the item. Review the purchase confirmation window and decide if you want to finish buying the item. The pop-up window shows the item you're looking to purchase, the item's price and your Robux balance you'll have after the purchase. When you select the Buy button, you will see a pop-up message. While you can't see it on your character, you can see how the animations change how your avatar will move.Īs a helpful feature to prevent accidental purchases, Roblox has a pop-up window asking you to confirm your selection before buying any items from the Avatar Shop and Experiences. Please note that Animation packages can also be previewed similarly. Press Y button (Open Details) to view the item's description. Press A button again to remove the item from your avatar. Press A button on the item you want to try on. Tap the item again to remove it from your avatar. Your avatar will load with the item on. Find the item you're looking for and tap on the item you want to try on. 
Tap on your Avatar icon in the middle or 3 dots on the right side.Click the Take Off if you want to take the item off of your avatar.You can view the item on your avatar in 3D or 2D. Click on Avatar Shop located in the gray bar at the top.
Once you've found the item you're looking for, you can quickly try it on to see how great you'd look when you hang out with friends on your next Roblox adventure! To use the Try On feature, follow the steps below. Many items in the Avatar Shop let you try them on your avatar before spending your hard-earned Robux. We recommend that you read the item's description to understand what the item is like and use our Try On feature before completing your purchase. This includes accidental purchases, as well as lost and unused items from Avatar Shop and Experiences. At this time, there is not a way to get Robux back once you have made a purchase.
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